How to contact a support team

Questions & Feedback
1

Hi everyone, my name is Steve. I am trying to find out how to contact the Graph support team to get a staking issue resolved. Can anyone help me?

2

Hi Steve,
I can help. I’m part of the support team.
What issue are you having?

3

Hi Jerry, a while back I started staking the graph but now I don’t see the funds I delegated and I dont remember the delegator I staked with and I dont see the funds I submitted in my account. I have the information confirmed in my metamask account showing the transaction was successful. I am not sure how to trace what has happened. Your thoughts?

4

Do you have the transaction hash showing you delegated?

5

Yes I have it. I am trying to respond to you but I have to have at least 20 characters.

6

If you post your wallet address, someone can also take a look at history within Etherscan - https://etherscan.io/

7

I already had that done with the assistance of a Metamask rep, but she couldn’t help me with the staking part and suggested that I contact the Graph support team.

8

Wallet address and/or transaction hash are things that are required to help you out and see what happened. Otherwise, it would be next to impossible to help you. https://support.metamask.io/hc/en-us/articles/4413442094235-How-to-find-a-transaction-ID

9

Thanks PaulieB, the information was helpful, it has helped me to understand the system better. I still have to locate the delegator on the graph site which is more challenging since the issue is now with my metamask wallet. The rep from the graph can`t seem to help me connect my wallet to the graph site.
Steve

10

Hi again all, here is the hash code for the transaction I sent to my graph account , maybe someone can help me figure out who my delegator is?
0x3E716419144eD26b9c6A52823B0A6CF9a4d88125
Thanks Steve.

11

This address does not have any graph-related activity, either on Ethereum or Arbitrum

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